Are you an Eversource buyer who’s being charged a public profit cost? If that’s the case, chances are you’ll be questioning if there may be something you are able to do to contest this cost. The excellent news is that there are a number of steps you possibly can take to attempt to get the cost eliminated or diminished. On this article, we’ll give you a step-by-step information on the way to contest Eversource public advantages cost.
Step one is to contact Eversource customer support and clarify that you’re disputing the general public profit cost. You’ll want to have your account quantity and the quantity of the cost prepared while you name. If you’re not in a position to get the cost eliminated or diminished over the telephone, you possibly can file a proper grievance with the Massachusetts Division of Public Utilities (DPU). The DPU is the state company that regulates Eversource and different utilities in Massachusetts. To file a grievance, you possibly can both name the DPU at 1-800-392-6087 or file a grievance on-line on the DPU web site.
In your grievance, it is best to clarify why you imagine the general public profit cost is unfair or unreasonable. You also needs to embody any proof that you need to help your declare. After getting filed your grievance, the DPU will examine your case and decide. If the DPU guidelines in your favor, Eversource could also be required to refund you the quantity of the cost. Even if you’re not profitable in getting the cost eliminated or diminished, submitting a grievance with the DPU might help to boost consciousness of the difficulty and result in modifications in the way in which that the general public profit cost is utilized.
How one can Contest Eversource Public Advantages Cost
Eversource, a significant electrical utility firm serving Massachusetts and Connecticut, applied a Public Advantages Cost (PBC) in 2018 to help clear power and power effectivity applications. Whereas many purchasers could help the objectives of those applications, some could have considerations about the fee and will want to contest the cost.
Listed below are the steps you possibly can take to contest the Eversource Public Advantages Cost:
- Contact Eversource Buyer Service. Name 1-860-663-6315 or chat on-line with a customer support consultant. Clarify that you just want to contest the PBC and supply the next info:
- Your title and account quantity
- The quantity of the PBC you might be disputing
- The explanation on your dispute (e.g., monetary hardship, disagreement with the usage of the funds)
- File a proper grievance. If you’re not happy with the response you obtain from customer support, you possibly can file a proper grievance with the Massachusetts Division of Public Utilities (DPU) or the Connecticut Public Utilities Regulatory Authority (PURA).
- DPU: Full the web grievance kind at https://www.mass.gov/types/dpu-consumer-complaint-form or name 1-800-392-6536.
- PURA: File a grievance on-line at https://www.pura.state.ct.us/Client-Providers/Submitting-a-Grievance or name 1-800-382-4586.
- Attend a listening to (if vital). The DPU or PURA could schedule a listening to to overview your grievance. Attend the listening to and current your proof and arguments.
Folks Additionally Ask About How one can Contest Eversource Public Advantages Cost
What’s the Eversource Public Advantages Cost?
The Eversource PBC is a cost added to electrical payments to fund clear power and power effectivity applications.
Why ought to I contest the Eversource Public Advantages Cost?
You might contest the PBC when you’ve got considerations about the fee, disagree with the usage of the funds, or are experiencing monetary hardship.
How lengthy does it take to contest the Eversource Public Advantages Cost?
The timeframe for contesting the PBC can differ relying on the strategy used and the caseload of the regulatory authority.
Can I get a refund for the Eversource Public Advantages Cost?
Whereas it’s doable to contest the PBC, it isn’t assured that you’ll obtain a refund.
Who can I contact for assist with contesting the Eversource Public Advantages Cost?
You possibly can contact Eversource Buyer Service at 1-860-663-6315 or the Massachusetts Division of Public Utilities (DPU) at 1-800-392-6536 or the Connecticut Public Utilities Regulatory Authority (PURA) at 1-800-382-4586.
